Help Center
How can we help?
Search guides and answers, or browse by topic — from your first QR session to roster imports, roles, reports and billing.
Getting started
Set up your school and take your first attendance.
Getting started with ClassableCreate your organization, add classes and subjects, and get to your first QR session in minutes.Getting started
Add students & import your rosterAdd students one by one or bulk-import a whole roster from CSV or XLSX, with a per-row error report.Getting started
What Classable isA quick overview of the school attendance and grading platform.Getting started
Finding your way aroundThe sidebar, top bar, workspace switcher and search.Getting started
Roles: Owner, Teacher & StudentThe three roles at a glance and what each can do.Getting started
Signing in: password, Google and email verificationThe ways to sign in, and why we verify your email.Getting started
You don’t need a school to startCreate an account first and join or create a school whenever you’re ready.Getting started
Installing the app (PWA)Add Classable to your device as an app for a faster, full-screen launch.Getting started
The Setup guideA guided walkthrough that helps new accounts get going — replay it any time from Settings.Getting started
Attendance
Rotating-QR, kiosk and manual check-in.
Run QR & kiosk attendanceStart a live session, show the rotating QR on any screen, and let students check in by scanning — no proxies.Attendance
Set up kiosk modeTurn any laptop, tablet or shared screen into a dedicated check-in station for your class or entrance.Attendance
Attendance marking methodsChoose between Kiosk, Self check-in and Manual.Attendance
Running a session and taking attendanceStart a session and mark students present, late, absent or excused.Attendance
Attendance rules and duplicate policyLate thresholds, duplicate check-ins and parent alerts.Attendance
Managing your school
Students, roles, permissions and families.
Roles & permissionsOwners, teachers, students and parents each see exactly what they should — with an editable capability matrix.Managing your school
Give parents access with the parent portalParents open their child's report with a simple access code — no account to create, no app to install.Managing your school
Reports & billing
Exports, plans and troubleshooting.
Reports & exportsAttendance, grades and worked hours roll up into role-scoped reports you can export to CSV, XLSX or PDF.Reports & billing
Billing & plansHow the Free, Pro, Business and Enterprise plans work, what counts as a student, and how annual billing saves ~20%.Reports & billing
Troubleshooting common issuesFixes for the questions we hear most: scans not registering, students not appearing, and install prompts.Reports & billing
Organizations
Create, switch and rename your schools.
Creating a schoolStart a new school (organization) and pick a plan.Organizations
Switching between schoolsMove between the schools you belong to.Organizations
Renaming a schoolChange a school’s name (owners only).Organizations
School / university vs course providerTwo organization profiles with different labels and modules.Organizations
Academic years, promotion and alumniMove your school from one year to the next, and keep past students as alumni.Organizations
Team & access
Invite teachers, manage members, roles and capabilities.
Inviting a teacherAdd a colleague to your school by email.Team & access
Accepting an invitationJoin a school you have been invited to.Team & access
Roles and permissions explainedWhat each capability means and who has it.Team & access
Editing and removing membersRename a member or remove them from the school.Team & access
Joining a school with a codeJoin a school yourself using the code it gives you — no invitation needed.Team & access
Student accounts and the student viewGive a student their own login, and what a student can (and cannot) see.Team & access
Students
Add, import, enroll and transfer students.
Adding and editing studentsCreate a student record and keep their details up to date.Students
Parent emails and contactsRecord parent contact details so you can send reports home.Students
Enrolling students in classes and subjectsPlace a student in a section and add them to subjects.Students
Importing students from a fileBulk-add students from a CSV or Excel file.Students
Transferring students in bulkMove several students to a different class or branch at once.Students
Behaviour and conduct notesKeep dated, staff-only notes on a student — positive, neutral, concern or incident.Students
Classes, grades & subjects
Study years, sections, subjects, credits and weighting.
Study years (Grades) and levelsCreate study years and set the level that drives grading.Classes, grades & subjects
Classes (sections)Create the sections students are grouped into.Classes, grades & subjects
Subjects, credits and weight classCreate subjects, assign teachers, and set credits and weighting.Classes, grades & subjects
Kiosk & QR
Run kiosks and generate QR codes for check-in.
Gradebook & grading
Record marks, averages, GPA and grading systems.
The gradebook and adding marksRecord marks by subject and see each student’s average.Gradebook & grading
Why the input scale is 0–100 or 0–10Where the maximum mark comes from and how it changes entry.Gradebook & grading
Grading systems (countries)The built-in systems: International, US, UK and Europe.Gradebook & grading
Building your own grading systemCustomise bands, points, credits, thresholds and labels.Gradebook & grading
Averages, GPA, honor roll and rankHow overall figures are calculated, with worked examples.Gradebook & grading
Viewing grades by termFilter marks and averages to a single academic term.Gradebook & grading
Reports & insights
Attendance reports, transcripts, statistics and timesheets.
Attendance reportsSee attendance by class and by student, and export it.Reports & insights
The student report and transcriptWhat the downloaded student report card contains.Reports & insights
Sending a report to a parentEmail a report card home, or share a read-only parent link.Reports & insights
Exporting a class catalogDownload a class roster / catalog as Excel or CSV.Reports & insights
Statistics and insightsSchool-wide attendance trends, class comparisons and teaching hours.Reports & insights
Timesheet (teaching hours)Track working hours based on ended sessions.Reports & insights
Reading the dashboardThe live attendance snapshot on your home screen.Reports & insights
Report cards and transcriptsGenerate a term or year report card, or a cumulative multi-year transcript, as a PDF.Reports & insights
Communication
Messages, announcements, events, timetable and notifications.
Messages (chat)Direct messages, groups and class-wide chats.Communication
AnnouncementsPost notices to the whole school, a branch or a class.Communication
EventsOne-off gatherings with open, name-only QR check-in.Communication
TimetableBuild a weekly schedule and generate sessions from it.Communication
Branches (multi-campus)Manage multiple campuses within one school.Communication
Audit logA record of every change made in your school.Communication
NotificationsWhat triggers the bell and how to clear it.Communication
Parent portalShare a read-only child report with parents.Communication
Timetable conflict warningsClassable warns you when a teacher or class is double-booked.Communication
Settings
Appearance, account, school profile and billing.
Appearance and themesSwitch between the available color themes.Settings
Changing your passwordUpdate your account password.Settings
School profileEdit your school’s details and academic year.Settings
Plan and billingCompare plans and change your subscription.Settings
Terms and semestersDefine academic terms and mark the current one for per-term reporting.Settings
Student portal
What a signed-in student sees: dashboard, grades, attendance and timetable.
Still need a hand?
Customers can open a support ticket right inside Classable — it's linked to your school automatically, so we have the context to help fast. Not a customer yet? Send us a message and we'll get back to you.